Case Study
Supporting English Learners to become Independent within the D.C. metro area.
Organization Overview
The Independent Living Program is a transitional housing shelter that supports clients in becoming independent functioning adults. Sasha Bruce Youthwork partnered with Capital One Design Pro Bono to do a Service Audit to understand how program offerings can be better targeted for their clients.
Roles
Design Lead
What is Capital One Pro Bono?
Capital One Design Pro Bono allows Design associates to help drive social change in their communities. Over 10 weeks, associates commit their time and expertise to build a concrete deliverable to help our partnered non-profit organizations serve more beneficiaries, become more efficient, and deliver on their mission more efficiently.
What did I do
From a high-level overview, the screenshot below shows what I worked on throughout the project.
Key Learnings
I had the chance to be the Design Lead on this project. I had six cross-functional Design roles, spearheaded the project to completion, and helped develop the skills of newer Designers on the team. I quickly made the best use of the project team in multiple time zones by providing minute updates and video updates from meetings. The videos then served as a reference for Capital One Design’s Pro Bono project framework to help scope out Design projects across multiple industries.