About

I didn't start in product design. I started in a classroom. As a lead teacher and later an instructor, my job was to take something complex (literacy, numeracy, instructional practice) and make it learnable, one clear step at a time. Closing an achievement gap and closing a usability gap turned out to be the same skill: notice where people get stuck, and redesign the path so they don't.

That instinct carried me into service design, then product design: first auditing how services actually worked for the people inside them, then designing the systems themselves. At Capital One, that's meant everything from AI-agent infrastructure to enterprise governance platforms. Different domains, same underlying question: where is this breaking down, and what's the simplest fix that actually holds?

I notice patterns everywhere: in a leaf's veins, in the Milky Way, in an API platform carrying too much dormant debt. Astrophotography and nature photography aren't separate from the work; they're the same eye, pointed somewhere quieter.

Outside of work, I bake and code for fun, and document both on YouTube.

I have a Bachelor of Arts in Liberal Studies, a Master of Education in General Education with a teaching emphasis, and a Clear Multiple Subject Teaching Credential.